Information Technology

Telecommunications Center

For Assistance

662-915-5922

Baxter Hall

UM Avaya IX Workplace

Overview

Avaya IX Workplace is a software application (softphone) that runs on your computer and/or mobile devices that gives you full access to your university phone and its features. The software application is a great way to take your phone with you as you travel around campus or work from an off-campus location. When using IX Workplace on a Wi-Fi or cellular network, you could experience degraded audio depending on proximity and number of other users sharing the network. Some types of network devices, such as firewalls, could impact usability of the Softphone service.

Softphone service is available to University employees that have an active olemiss.edu email address. The service is not available to students or student workers and is not available as a shared service assigned to a department.

Softphone service is free for employees that have an IP desk telephone. For all other employees a virtual number will be created and a monthly digital telephone service charge will be billed to the department (cost varies by building, please contact Telecommunications for digital phone service pricing).

There will be a one-time programming charge of $35 for new softphone service activation.

Contact Telecommunications at telcom@olemiss.edu for additional information or Request IX Workplace

Platforms

Avaya IX Workplace is available for Windows, macOS, iOS, and Android.

The supported operating systems are:

  • macOS 13, 14, 15
  • Windows 7 Enterprise, Ultimate, and Professional
  • Windows 8/8.1 Enterprise and Pro
  • Windows 10, 11

License Details and Use

The Avaya license allows faculty and staff at the University of Mississippi to use the software on both University-owned computers and mobile devices, as well as on their personal computer and devices, for educational or academic purposes. Once you have separated from the university you must remove the software from your computer and mobile device. Students that assist departments with answering or making phone calls may be granted the use of IX Workplace upon special request from the department. UM Telecommunications maintains licensing with Avaya for use with the UM Avaya phone system only.

Avaya IX Workplace Related Links

For additional information or questions related to IX Workplace, contact us at telcom@olemiss.edu.

 
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